PRIVACY POLICY – THUCFARM.COM

Last updated: July 2026

Thuc Farm (hereinafter referred to as “We”, “Us”, or “thucfarm.com”) respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit and place orders on thucfarm.com.

Table of Contents

1. Information We Collect

To fulfill orders and provide optimal customer care, thucfarm.com collects the following personal information:

Personal Identification Data: Full name, contact phone number, email address.
Delivery Information: Shipping address (City/Province, District, Ward, Street address, House number), special delivery notes.
Account Information: Username and encrypted password created upon user registration.
Technical & Usage Data: IP address, browser type, device details, page view history, and Cookies data to enhance browsing and shopping experiences.

2. How We Use Your Information

We use your personal data strictly for legitimate and lawful business purposes:

Order Processing: Confirming purchases, packaging fresh farm produce, and scheduling delivery slots.
Logistics & Delivery: Sharing recipient details with authorized courier partners (e.g., GHTK, GHN, GrabExpress, Ahamove, etc.).
Customer Support: Handling queries, processing returns, refunds, and product quality claims.
Communication & Marketing: Sending e-invoices, order status updates, and promotional news about seasonal produce (only with prior consent).

3. Data Retention Period

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this policy or until a deletion request is submitted by you. Account records and purchase history will otherwise be securely stored on our servers in accordance with applicable laws.

4. Data Protection & Security Commitment

All user data collected via thucfarm.com is kept strictly confidential. We do not sell, trade, or rent personal identification data to third parties without prior authorization.
All data transactions on thucfarm.com are encrypted using SSL (Secure Sockets Layer) technology.
In the event of a security breach or cyberattack impacting user records, thucfarm.com will promptly notify affected users and competent data protection authorities.

5. Your Privacy Rights

You reserve full rights to access, review, update, edit, or request deletion of your personal information by logging into your account settings or contacting our customer support team directly.

6. Data Controller & Contact Information

Entity Name: THUC FARM
Website: https://thucfarm.com
Privacy & Support Email: admin@thucfarm.com

Privacy Policy